Policies & Procedures

Whenever we join a company, there will always be policies and procedures in place. It is necessary that a company or a department should have standard policies and procedures to follow. Without setting and implementing policies and procedures, the operation of the department or company will be in chaos. Housekeeping Department usually have basic standard policies and procedures. examples of them are as follows:

• Report to work in complete set of uniform wearing name tag.
• Clock in on specific timings as per schedule.
• Do the room status check at 9:00 A.M. and 3:00 P.M.
• Time started and time finished cleaning each room should be written on the assignment sheet of Room Attendants.
• Prioritize cleaning of rooms blocked for expected arrival to be ready between 11:00 A.M. to 12:00 noon.
• For rooms blocked for VIP guest there should be a bud vase of rose by the wash basin counter in the bathroom and a center piece flower arrangement on the center table of the living room.
• Any Lost & Found items from the guestroom should be brought down to the Housekeeping Office for immediate recording. Lost & Found Items will be kept for 90 days. After 90 days and the items are not claimed, the said item/s will be given to the founder.
• RE-stock Room Attendants cart before leaving their station or signing out.

The above policies and procedures are just a fraction of what is being practiced by the Housekeeping employees.